How do I access my videos?

At the time of your first purchase, you should have received an email with your username, password, PIN and a link to the website where you can access your purchases.   

You will use your username and password to login to your account online. Once logged in, your purchases will be listed and you can start a video simply by clicking on it. 

You will also see instructions on how to download the app to your computer and mobile devices. You will use your username and PIN to login into the app.  

Once you download the app, you have the option of streaming the video on your device or downloading it for offline viewing. To download the video to your device, press the “Cloud” icon next to the title. A timer bar will move across the video thumbnail, and once the download is complete, you can view the video offline. 


Intelivideo Support
Video Support Team

Feedback and Knowledge Base